These Terms of Service ("Terms") govern your purchase and use of the software packages and related services provided by Decarlo Enterprise ("we," "us," or "our"). By purchasing a package or using our services, you ("Client") agree to these Terms.
Decarlo Enterprise is an authorized reseller of business software, including e-commerce, marketing automation, and AI tools. Upon purchase, we grant you a non-exclusive, non-transferable license to use the software configured for your business, subject to these Terms and any applicable third-party platform terms. Package contents are described on our website and confirmed during your scoping call.
Packages are offered at a one-time price as listed at the time of purchase. Fees are due as agreed before implementation begins. Prices do not include third-party fees that may be billed directly to you by platform, payment, or hosting providers, unless expressly stated. All fees are in U.S. dollars.
We provide guided onboarding, configuration of your tools, and training so you can operate your software. Each package includes a defined support window as described at purchase. Delivery timelines are estimates and depend on your timely provision of required information, access, and approvals.
You agree not to use the software or our services to send unlawful, deceptive, or unsolicited communications; to infringe others' rights; to distribute malware; or to violate any applicable regulation, including marketing, privacy, and consumer-protection laws. You are responsible for the content you publish and the messages you send.
Software, platforms, and underlying tools remain the property of Decarlo Enterprise and its licensors. Your business content, brand assets, and customer data remain yours. You grant us a limited license to use your materials solely to deliver and support your services.
To the maximum extent permitted by law, Decarlo Enterprise shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, revenue, data, or goodwill, arising out of or relating to the services. Our total aggregate liability for any claim shall not exceed the amount you paid for the package giving rise to the claim. Services are provided "as is" and "as available" without warranties of any kind, except as expressly stated in these Terms.
All sales are final except for the limited 72-hour window described in our Refund & Returns Policy: a full refund may be requested within 72 hours of purchase, provided implementation and configuration work has not yet begun. That policy is incorporated into these Terms by reference.
These Terms remain in effect while you use our services. We may update these Terms from time to time; material changes will be posted on this page with a revised date. Continued use of the services after changes constitutes acceptance of the updated Terms.
These Terms are governed by the laws applicable in the jurisdiction where Decarlo Enterprise operates, without regard to conflict-of-law rules. If any provision is found unenforceable, the remaining provisions stay in effect. Questions about these Terms can be directed to: